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Coronavirus (COVID-19) FAQ

Click here to schedule your appointment for a COVID-19 visit at a location near you.

We have the answers to your most common questions about COVID-19 visits at Citra Urgent Care.


What should I expect when I come in for a COVID-19 visit?

Our team of medical professionals will evaluate and test you for COVID-19. If our providers deem it medically necessary, we may also test you for the more common causes of respiratory infections such as the flu or RSV.

Why am I being seen by a provider if I only need a COVID-19 test?

Citra Urgent Care is a medical facility and not a testing site. Our medical staff will assess you to ensure you are being treated accurately and with the highest level of care.

How much is COVID-19 infection testing? Am I covered?

Citra Urgent Care follows the guidance from the Families First Coronavirus Response Act, which mandates that insurance companies must fully cover the cost of COVID-19 testing and treatment. Therefore, Citra is not collecting co-pays, co-insurance, or deductibles at the time of service for your COVID-19 visit. PLEASE BE AWARE THAT YOUR INSURANCE COMPANY WILL DETERMINE YOUR PAYMENT RESPONSIBILITY, AND YOU MAY RECEIVE A BILL IF THEY DECIDE NOT TO PAY. We will continue to monitor the legislation as it evolves. 

For a list of in-network insurances, please click here.

Can I still be seen if I don’t have insurance?

Yes! We are seeing uninsured patients, or those with Medicaid, with our prompt-pay price of $279 for a same-day PCR test. This covers COVID-19 evaluation, testing, and all associated lab costs. 

Do I have to wait in the lobby?

In an effort to help prevent the spread of COVID-19, we offer you the choice of waiting in the lobby or in your car. If you choose to wait in your car, please text us when you arrive, and we will check you in. 

How fast will I get my PCR results?

Every Citra clinic is equipped with in-house PCR lab testing equipment.  This allows us to send you your results on the same day, usually within 1 to 2 hours of your visit.

How will I receive my PCR results? 

Your PCR results will be emailed to the email address you registered with once they are available. They will also be uploaded to your patient portal. 

How do I access my patient portal?

During your visit, you will be given a pin number with instructions on how to set up your patient portal. Click here for more information.  

Can I walk in and receive a PCR Test?

Citra Urgent Care is currently requiring all COVID-related visits to be reserved ahead of time. Due to the high volume of patients, we are not allowing walk-ins for COVID-19 PCR testing. 

We understand that there are circumstances where some patients need a COVID-19 test when there are no spaces left to reserve. If you would like to receive a COVID-19 ANTIGEN test, we have set up a prompt-pay walk-in testing area in our Fort Worth location. Click here for more information. 

What is the PCR COVID-19 Test?

Citra utilizes a rapid real-time RT- PCR test intended for the detection of SARS-CoV-2.  Each of our clinics is equipped with GeneXpert and Accula systems.

Both GeneXpert and Accula provide results within the same day you are tested. Your results will be uploaded into the patient portal and emailed directly to you for your convenience.

Will my PCR test work for travel?

Our PCR tests are suitable for most travel destinations, however, local COVID-19 TESTING REQUIREMENTS VARY. Due to the rapidly-changing protocols of airlines and countries across the world, please understand that it is the responsibility of the patient to determine the COVID-19 testing requirements for their travel plans.